Last updated: November 12, 2026
By creating an account or using bidstead (the “Platform”), you agree to these Terms of Service. If you do not agree, do not use the Platform.
bidstead is a marketplace that connects clients seeking construction and trade work with independent contractors. bidstead is not a party to any agreement formed between a client and a contractor, does not employ contractors, and does not perform, supervise, or guarantee any construction work. Any contract for construction or trade work, including price, scope, timeline, and warranty, is formed directly between the client and the contractor and is governed by its own terms, not by this agreement.
You must provide accurate information when creating an account and are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. You must be at least 18 years old to use the Platform.
Clients are responsible for accurately describing their project, reviewing contractor quotes and qualifications carefully, and independently verifying any license, insurance, or certification claims before hiring. bidstead does not vet contractors beyond any verification status explicitly shown on their profile.
Contractors represent that all information in their profile, quotes, and any submitted license or insurance documentation is accurate and current. Contractors are solely responsible for holding any licenses, permits, and insurance required by law to perform the work they offer. Contractors are independent contractors and are not employees, agents, partners, or joint venturers of bidstead for any purpose, including tax, insurance, or employment law.
A contractor account holder (“owner”) may invite team members to access the owner’s business account. The owner remains solely responsible for all activity under the account, including actions taken by any team member they invite, and may revoke a team member’s access at any time. Billing, wallet, and account-deletion actions remain restricted to the owner.
In addition to the conduct described elsewhere in these terms, you may not: (a) use the Platform to connect with another user and then arrange payment or the underlying work outside the Platform in order to avoid fees that would otherwise apply, where such fees are in effect; (b) scrape, harvest, or collect data from the Platform using automated means; (c) create multiple accounts to evade a suspension, restriction, or fee; (d) impersonate another person or misrepresent your affiliation with any person or entity; or (e) use the Platform for any fraudulent, unlawful, or unauthorized purpose. We may investigate suspected violations and take any action described in Section 13 (Termination).
Reviews must reflect genuine experiences with a hired contractor on a completed project. You may not post false, defamatory, or misleading content, harass other users, or use the Platform for any unlawful purpose. We may remove content or suspend accounts that violate these terms.
You retain ownership of any photos, descriptions, reviews, and other content you submit to the Platform (“User Content”). By submitting User Content, you grant bidstead a non-exclusive, royalty-free, worldwide license to host, store, reproduce, and display that User Content solely to operate and promote the Platform. You are solely responsible for User Content you submit and represent that you have the right to share it. bidstead may remove User Content that violates these terms.
The bidstead name, logo, and Platform design are owned by bidstead and may not be used without permission.
Client accounts are free to use. Contractors add funds to a prepaid wallet and spend wallet credit to unlock a project’s details before quoting it; the cost to unlock a project scales with its size, as shown on the Platform at the time. Wallet top-ups are processed by our third-party payment processor (Stripe); bidstead does not store your full payment card details. Wallet funds spent to unlock a project are generally non-refundable, except where the Platform automatically refunds an unlock (for example, if a project is withdrawn or a lead otherwise becomes invalid after you unlocked it) or as otherwise required by law. We will give notice before any change to how unlock pricing is calculated.
Contractors may also subscribe to a paid plan (currently Core at no cost, and Pro or Business at a recurring monthly fee shown on the Platform at the time of subscribing) for additional features. A paid plan may be offered with a free trial period; unless you cancel before the trial ends, your payment method will automatically be charged the plan’s listed price at the end of the trial and on each renewal until you cancel. You can cancel or change your plan at any time through your billing settings; cancellation takes effect at the end of the current billing period, and fees already paid for a billing period are generally non-refundable except as required by law.
THE PLATFORM IS PROVIDED “AS IS” WITHOUT WARRANTIES OF ANY KIND. BIDSTEAD DOES NOT GUARANTEE THE QUALITY, SAFETY, LEGALITY, OR TIMELINESS OF ANY WORK PERFORMED BY A CONTRACTOR FOUND THROUGH THE PLATFORM. ANY AGREEMENT TO HIRE A CONTRACTOR IS SOLELY BETWEEN THE CLIENT AND THE CONTRACTOR, AT THEIR OWN RISK.
To the fullest extent permitted by law, bidstead will not be liable for any indirect, incidental, or consequential damages, or for any dispute, property damage, personal injury, or financial loss arising from work performed or agreed to through the Platform.
You agree to indemnify and hold bidstead, its officers, employees, and agents harmless from any claim, loss, liability, or expense (including reasonable legal fees) arising from: (a) your use of the Platform; (b) your violation of these terms; (c) any work you perform, commission, or fail to perform as a client or contractor; or (d) your violation of any law or the rights of a third party.
We may suspend or terminate your account for violation of these terms. You may stop using the Platform and request account deletion at any time, as described in our Privacy Policy. Terminating or deleting an account does not affect any contract already formed directly between a client and a contractor, and does not entitle either party to a refund except as stated in Section 9. We may retain and disclose information as required by law even after an account is deleted.
These terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein. Any dispute arising from these terms or your use of the Platform that cannot be resolved informally will be resolved in the courts of the Province of Ontario, and you consent to the exclusive jurisdiction of those courts. Nothing in this section limits any right you have under applicable consumer protection law that cannot be waived by agreement.
If any provision of these terms is found unenforceable, the remaining provisions will remain in full effect. bidstead may assign these terms in connection with a merger, acquisition, or sale of assets; you may not assign these terms without our consent. These terms, together with our Privacy Policy, form the entire agreement between you and bidstead regarding the Platform.
We may update these terms from time to time. Continued use of the Platform after changes take effect constitutes acceptance of the updated terms.
Questions about these terms can be sent to legal@bidstead.ca.